bswift India: Associate Software Engineer

Bswift is a benefits administration technology company. This role is in its India technology team, under a Technical Lead. The engineer builds and supports the technology behind bswift's contact centre operations: telephony and IVR scripts, digital chat, API integrations and the CSR portal. It suits early-career engineers with 1 to 3 years of experience.

What you'll do

• Develop and maintain client-specific IVR and digital chat scripts on the NICE platform or an equivalent telephony platform
• Write and troubleshoot script-level API integrations that use JSON payloads and RESTful APIs
• Contribute to the UDR CSR portal, which uses React and DynamoDB, including bswift SSO integrations
• Write and troubleshoot SQL and NoSQL queries across Salesforce, PostgreSQL, SQL Server and DynamoDB to resolve backend issues
• Support new client implementations and Open Enrollment updates with the Telephony, Development, Salesforce and Workforce Management teams
• Follow Git-based workflows, take part in Agile ceremonies, and document scripts, configurations and known issues

Who can apply

• A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience
• Familiarity with JavaScript or a similar scripting language, and willingness to learn NICE's proprietary scripting language
• Working knowledge of JSON and of making or troubleshooting RESTful API calls
• Basic SQL knowledge; exposure to React and DynamoDB, or to NoSQL databases, is an advantage
• Experience with IVR, ACD or digital chat platforms is preferred, as is familiarity with the benefits administration domain

How to apply

Apply through the Apply button on the bswift India Greenhouse listing. The page does not describe the selection process or give dates.

Official page: job-boards.greenhouse.io/bswiftindia/jobs/4714418006