Grievance Redressal
Effective 21 October 2026
Use this page to report a post or comment that breaks our Terms of Use, to complain about how we handle your personal data, or to raise any other concern about SolxLab. This process follows rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and section 13 of the Digital Personal Data Protection Act, 2023.
Grievance Officer
Grievance Officer, SolxLab
Email: admin@solxlab.in
Please use the subject line "Grievance".
How to raise a grievance
Email the Grievance Officer with:
- your name and contact details;
- the link (URL) to the post or comment, if your complaint is about content;
- what the problem is, and which rule or law you believe it breaks;
- for privacy requests, the email address you used on the site, so we can find your data.
Copyright complaints follow a separate process. See Copyright & Takedown.
How quickly we respond
| Type of complaint | What we do |
|---|---|
| Any grievance | Acknowledge within 24 hours and resolve within 15 days |
| A request to remove content that breaks our rules on prohibited content (Terms, section 5) | Act within 72 hours |
| Content that exposes someone's private areas, shows full or partial nudity or a sexual act, or impersonates someone, including morphed images | Remove or disable access within 24 hours |
| A request about your personal data (access, correction, erasure) | Reply within 15 days |
If you're not satisfied
- For complaints about content, you can appeal to the Grievance Appellate Committee set up by the Government of India within 30 days of our decision. Appeals are filed online at gac.gov.in.
- For complaints about personal data, you can complain to the Data Protection Board of India after using this process.
Orders from authorities
We comply with lawful orders from courts and authorised government agencies under the Information Technology Act, 2000. Agencies can send orders to the email address above.